2015 • Product lead • Global health research institute • 8 months • Internal product • 3K target yearly active users.
Companies seek to reduce the purchasing prices of materials while improving the quality of what they buy. The challenge is finding the right balance between price and quality, and it's also a trade-off between rationalizing or letting employees buy materials themselves to meet their needs.
I worked within an international research institute where scientists bought materials themselves, which caused considerable money losses. Indeed, the purchasing department hadn't harmonized the process, and the institute couldn't benefit from the economy of scale.
They needed to create an internal Amazon-like portal to enable scientists to purchase high-quality materials through a standardized process, while consolidating the purchasing orders to benefit from the economy of scale.
I started the project as an internship consultant responsible for the testing plan. I ended up as the product owner responsible for product scaling, change management, and release plans.
I defined, conducted, and monitored the testing plan in close collaboration with business experts, development team, and end-users to provide a bug-free portal at each release;
I defined, conducted, and monitored the change management plan, including interactive means (ask-me-anything workshops, training sessions, etc.) and non-interactive means (tutorial videos, user guide, walkthroughs, etc.);
I collected feedback and insights from end-users, co-defined the roadmap to include those learnings, then led the team to improve the e-commerce portal following agile best practices.